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Consumer FAQs

Are funeral homes regulated by consumer protection laws?
Yes, absolutely, because funeral homes deal with people in highly stressed situations and have had a history of abuse, consumer protection laws apply.  For example, funeral homes are required to disclose which services are required by law and which services are optional.  Few services are actually legally required.  In addition, funeral homes must disclose all information over the phone; they cannot make you go to the funeral home to receive the information.  Additionally, if you believe you’ve been treated unfairly by a funeral home, you can bring this to the attention of the State of Nevada Board of Funeral Directors and Embalmers and they can evaluate the problem.

I’ve heard that a lot of people get ripped off by home repairmen.  How do I prevent being ripped off?
The best way to find an ethical home repairman is through referrals from family, friends, and neighbors.  In addition, check services such as Angie’s List and the Better Business Bureau to review comments left by other homeowners.  Do not simply hire a repairman who shows up at your door, advertises in the yellow pages, or places a flyer on your car.  That is not the way legitimate business people operate.
In addition, all home repair contracts must include a three day cooling off period during which you can cancel the contract without penalty. 

However, when it comes to contractors, the most important consideration is that they be licensed.  Having a contractors license means that the Nevada State Contractors Board has tested a contractor to make sure that they know how to perform the service you’re paying them to provide.

If you are considering hiring a contractor, make sure to visit the Nevada State Contractors Board website to determine whether they have a license and if it is the type of license for the work you need done.  For a searchable webpage, see www.nscb.state.nv.us.  Additionally, if you believe you’ve been treated unfairly by a contractor, you can bring this to the attention of the Nevada State Contractors Board who will evaluate the work performed to see if it meets professional standards.

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